PRIVACY POLICY

Effective Date: August 26, 2026

Business Name: Root & Return Therapy, A Licensed Clinical Social Worker Professional Corporation, DBA Root & Return Therapy

Practice Owner: Ksenia Ustinova, LCSW (CA #138685)

Location: South Lake Tahoe, California

Root & Return Therapy ("we," "us," or "our") is committed to protecting your online privacy. This Privacy Policy outlines how we collect, use, and safeguard information when you visit our website.

1. Information We Collect

  • Non-Personal Data: We may collect non-identifiable information automatically through web analytics, such as browser type, device type, pages visited, and time spent on the site.

  • Personal Data: We only collect personal information (such as your name, email address, and phone number) when you voluntarily submit it via our contact form or client portal.

2. How We Use Your Information

We use the information you provide solely to:

  • Respond to your inquiries and schedule consultations.

  • Provide administrative and clinical services.

  • Improve site navigation and user experience.

3. Protected Health Information (PHI) & HIPAA

This website is designed for general informational purposes. Submitting a contact form on this website does not establish a therapist-client relationship. Please do not submit confidential medical or personal health information through website contact forms. Once you become an established client, all Protected Health Information (PHI) is handled exclusively through our HIPAA-compliant client portal.

4. Third-Party Services

We do not sell, trade, or rent your personal information to third parties. We may utilize secure, HIPAA-compliant third-party platforms (such as electronic health record systems) to manage scheduling and client records.

5. Your Rights

You may request access to, correction of, or deletion of any personal information you have submitted through our public website by contacting us directly at ksenia@rootandreturntherapy.com.